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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Michael Mays

November 5, 2025

5  out of  5
rating by Michael Mays
"Awesome customer service"
We responded:
"Michael, Thanks for the wonderful five star review. We really appreciate your business. Tim Vinson, Owner "
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Dora Calderon

October 31, 2025

5  out of  5
rating by Dora Calderon
"Excellent experience with State Farm. Isabelle and Publio provide outstanding customer service, they go above and beyond every time- they are very knowledgeable, efficient, and courteous. They truly care about their clients, and that’s why I will never change!"
We responded:
"Dora, thank you so much for the wonderful 5 star review. We really appreciate your business. Tim Vinson, Owner "
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Roselyn Diaz Santos

October 31, 2025

5  out of  5
rating by Roselyn Diaz Santos
"Kelly and Vanessa helped me get a good rate for my car insurance. They were very helpful for my car insurance and very nice"
We responded:
"Roselyn, thanks for the 5 star review. So glad we were able to help you with your car insurance. Tim Vinson, Owner "
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Cristian Diaz

October 31, 2025

5  out of  5
rating by Cristian Diaz
"Vanessa and Kelly helped my mom help pick her car insurance policy. Were very helpful in translating properly for her all the needed informafion."
We responded:
"Cristian, thanks for the 5 star review. I’m glad Vanessa and Kelly were able to assist you with car insurance. Tim Vinson, Owner "
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Keith Huebner

October 31, 2025

5  out of  5
rating by Keith Huebner
"I needed to update my auto policy. Staff provided quote and made revisions in just a few minutes. Great job!"
We responded:
"Keith, thanks for the 5 star review. I’m so glad we were able to assist you with your auto insurance needs. We really appreciate your business. Tim Vinson, Agent "
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Eddie Edmundo Alvarez

July 9, 2025

5  out of  5
rating by Eddie Edmundo Alvarez
"I have this company for over 20 years and allways help me on everything i need on my insurance Isabel is my #1 agent thanks for all this year's"
We responded:
"Edmundo, Thank you for the 5 star review. I’m pleased Isabel has been able to provide excellent customer service to you over the years. We really appreciate your business. Tim Vinson, Agent. "
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thomas jefferson

August 23, 2024

1  out of  5
rating by thomas jefferson
"I call BS on these reviews it takes me 3 days to get a call back.I have never once called this office and any human every answered the phone ever.I dont even think anyone works here.Im cancelling all my policies progressive is so much cheaper."
We responded:
"Sorry Mr. Jefferson we don’t show you are a customer with our agency. We can try to help you locate your agent if needed. "
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jdowmon

February 8, 2024

5  out of  5
rating by jdowmon
"Very happy with customer service knowledgeable friendly staff."
We responded:
"Jdowmon thanks so much for the kind words and five star review. So glad we could be of service to you for your auto insurance needs. Tim Vinson, Agent "
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Richard Williams

May 11, 2023

5  out of  5
rating by Richard Williams
"Rocio is an outstanding rep. Always takes my calls and answers my emails quickly. Can’t recommend her highly enough"
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Arleen Tisma

April 1, 2023

5  out of  5
rating by Arleen Tisma
"I worked with Monica at Tim Vinson, State Farm - she was fantastic! She made getting auto insurance for my teenage son very simple - she gave me the best deal possible for a new teenage, male driver and she was very polite and professional and very easy to work with. I highly recommend calling Monica today, she was a pleasure to work with and made it super easy to get auto insurance."
We responded:
"Arleen, Thank you so much for the five star review. I’m glad Monica was able to help you with your auto insurance. We really appreciate your business. Tim Vinson, Agency Owner "
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Anita Garces

December 28, 2022

5  out of  5
rating by Anita Garces
"Rocio is always so helpful when I call! All the staff is very professional and attentive."
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Genice Daniels

December 8, 2022

5  out of  5
rating by Genice Daniels
"Fantastic service and answering all our questions! Thanks Rocio. We have been with State Farm for years and never disappointed."
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Doly Doly

December 5, 2022

5  out of  5
rating by Doly Doly
"Excelente servicio Roció siempre responde cuando los necesitas"
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Quierra Phillips

December 1, 2022

5  out of  5
rating by Quierra Phillips
"Rocio is very kind, informative thorough and professional. Thanks for your help"
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Ellie Castellano

November 19, 2022

5  out of  5
rating by Ellie Castellano
"The staff is so lovely, amazing customer service, very helpful. They know their clients. Rocio is so kind and helpful."
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Gio Sarres

November 3, 2022

5  out of  5
rating by Gio Sarres
"Great customer service, Publio is very polite and helpful. Way to go Puplio, kudos to you"
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Maria Arreola

October 30, 2022

5  out of  5
rating by Maria Arreola
"Dulce always provides the best costumer service, she is the best!"
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SUB27

October 12, 2022

5  out of  5
rating by SUB27
"If your are looking for insurance. Please reach out to Clara. She is very polite/ professional and does a excellent job. And always goes above and beyond to make sure she gets you the best quote."
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Sophie Arreola

October 12, 2022

5  out of  5
rating by Sophie Arreola
"Highly recommend State Farm Insurance in Waukegan on Grand Ave. I worked with Isabel and she helped me with my home owners insurance, very helpful. She was very polite and kind to work with. She answered all of my questions and gave me great detail on my policy. Isabel always goes above and beyond to explain the details of any insurance or questions you may have in person or by phone. Anytime I give her a call of leave a msg she is great with getting in contact with me in a timely matter. Im very happy with choosing stat farm insurance & Isabel made the process very smooth and clear and understanding. Overall the staff at this location is all very kind and welcoming to work with. Definitely recommend working with Isabel at State Farm to anyone looking for insurance."
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Juarez Vicente

October 7, 2022

5  out of  5
rating by Juarez Vicente
"Buen servicio y muy limpia"
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Chava Garcia

October 7, 2022

5  out of  5
rating by Chava Garcia
"Hey I’m a customer there Jose arias . Rocio Jaime was a big help . Great customer service"
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williams5466 Juarez

October 6, 2022

5  out of  5
rating by williams5466 Juarez
"Buen servicio Clara!"
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Benito Ocon

October 5, 2022

5  out of  5
rating by Benito Ocon
"Great service!!"
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JORGE ORTIZ

October 5, 2022

5  out of  5
rating by JORGE ORTIZ
"All people are very nice and attentive. I trust them 100% . Thank you for your service."
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Armando Rea

October 4, 2022

5  out of  5
rating by Armando Rea
"Clara has great customer service skills!"